Contact Technical Service

Welcome to QIAGEN support

Need immediate help? Look at our online support — 24 hours, every day of the week.

Get problems fixed - Now The Troubleshooting Guide helps you to overcome difficulties that you might encounter with a broad range of products.

Troubleshooting Guide

If you don’t find the answers you need from our online support, use this form to send us your inquiry.

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About You

Location (data will get lost if you choose another country)

If the country is incorrect, please select your country. You will not be able to change your country after you have registered.

First Name*

Last Name*

Fax

Phone*

Postal Code

City*

Province/State/County

Other Countries*

Country (if not in list)

Company/Organization

Organization/Company*

Institute/Division

Dept

Lab

Floor/Room

Building

House Number

Street*

Position

Position*

E-Mail Address*

Repeat E-Mail Address

2.	Type of Request*

3.	Are you reporting Patient Results?*

Yes

4.	Your inquiry

Reference Number
Enter case-releated reference number if applicable.

English support possible?
Yes	No
Support in English is faster.

Instrument Serial Number
For most efficient service on instrument queries, please enter instrument SN if it is available.

Catalog Number
For most efficient service on kit troubleshooting queries, please enter kit catalog number if it is available.

Lot number
For most efficient service on kit troubleshooting queries, please enter kit lot number if it is available.

Files

Please upload the relevant files like e.g. pictures, log-, or run files up tp 5 MB

Please make sure that the files you attach do not contain any personal data. It is not QIAGEN’s intention to process personal data of the patients when providing technical support. If personal data is provided QIAGEN will treat it as confidential and will take all necessary technical and organizational measures to protect the personal data in accordance with the applicable personal data protection laws.

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