Products
For up-to-date licensing information and product-specific disclaimers, see the respective QIAGEN kit or instrument instructions for use or user operator manual. QIAGEN kit or instrument instructions for use and user manuals are available at www.qiagen.com or can be requested from QIAGEN Technical Services or your local distributor.
Features
- Unlimited repairs onsite or at our Regional Repair Center (RRC)
- Five business day response time
- Phone support (standard hours)
- One Preventive Maintenance (PM)/Inspection Service per agreement period
- Full cost coverage for parts, labor and travel
Product Details
Be assured that your instrument is performing according to manufacturer’s specifications with expert service from our highly skilled engineers and service specialists. Cover any issues that come up and ensure good performance in the future.
Compare the benefits of QIAGEN Instrument Service Agreements.
Service Plans
QIAcube Connect, Basic Agreement
Cat. No. / ID: 9245205
On-site QIAcube Connect instrument repair, including travel, labor and parts, for a period of one year. Response time of five business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.
QIAsymphony SP, Basic Agreement
Cat. No. / ID: 9241206
On-site QIAsymphony SP instrument repair, including travel, labor and parts, for a period of one year. Response time of five business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.
QIAxtractor/QIAcube HT, Basic Agreement
Cat. No. / ID: 9241768
On-site QIAxtractor/QIAcube HT instrument repair, including travel, labor and parts, for a period of one year. Response time of five business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.
QIAsymphony AS, Basic Agreement
Cat. No. / ID: 9244818
On-site QIAsymphony AS instrument repair, including travel, labor and parts, for a period of one year. Response time of five business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.
RGQ 2plex, Basic Agreement
Cat. No. / ID: 9244989
One year coverage of shipping, travel, labor and spare parts. The instrument is repaired in a regional repair center with a turnaround time of 7–10 working days. The agreement includes a preventive maintenance/inspection visit. Loaner equipment is not included.
QIAcuity One 2plex Basic Agreement
Cat. No. / ID: 9245401
On-site QIAcuity One 2plex instrument repair, including travel, labor, and parts, for a period of one year. Response time of five business days. Includes one Preventive Maintenance or Inspection Service during the Basic Agreement period.
QIAcuity One 5plex Basic Agreement
Cat. No. / ID: 9245402
On-site QIAcuity One 5plex instrument repair, including travel, labor, and parts, for a period of one year. Response time of five business days. Includes one Preventive Maintenance or Inspection Service during the Basic Agreement period.
QIAxcel Connect, Basic Agreement, Depot
Cat. No. / ID: 9245756
Instrument repair service for the QIAxcel Connect at a regional repair center. Shipping, labor and parts included during the Basic Agreement period. Includes one on-site Preventive Maintenance or Inspection Service during the Basic Agreement period. Loaner instrument not included.
Resources
Safety Data Sheets (1)
Certificates of Analysis (1)