What to do if I get error 24 (Open door in motion) on my EZ1 instruments?

Make sure a correct protocol card is inserted for the corresponding instrument. Protocol cards for BioRobot EZ1, EZ1 Advanced, and EZ1 Advanced XL cannot be interchanged. If you use an incorrect protocol card, you can get error 24.

If you are using a correct protocol card, please contact QIAGEN Technical Service.