7 most frequently asked technical support questions, answered!
Just click on the tabs on the top of the page or scroll down for easy access to materials such as kit handbooks, quick-start protocols, safety data sheets, application notes, product profiles, brochures and guides, protocols and more.
Remember, it makes sense to look for information not only on the webpage of a particular kit but also on the pages of instruments in which it can be used.
Q: What is the Quick-Start Protocol good for?
A: The Quick-Start Protocol for a kit can be found in the kit box of many of our Life Science products and on the associated product page. A Quick-Start Protocol gives you some initial information to start using the product. For people who have used the product before, it will serve as a convenient reminder. Please note that you need to refer to the product’s Instructions for Use (e.g., kit handbook or instrument user manual) for more comprehensive information.
Q: What is the easiest way to follow my orders, quotes and manage my instruments?
A: By signing up for a My QIAGEN account, you can access an easy-to-use personalized self-service portal. This enables you to manage all your QIAGEN-related activities in one place. Here you can easily apply a quote to its cart, order and reorder products, Follow order status and monitor your instruments and service agreements. You will also have access to relevant content such as webinars and events, as well as specific product handbooks and other documents. Contact details for your dedicated account manager are also available. Learn how My QIAGEN can simplify your daily lab life by reading this article.
Q: Where can I learn more about Instrument Services offered by QIAGEN?
A: You can find more information about instrument service solutions on our website in the relevant section under the Knowledge and Support hub. Here you can get an overview of the service agreements and professional services offered to help you make the most of your instrument.
A: For tools to support your research, such as GeneGlobe, Genomic services (including next-generation sequencing) or digital insights, or to learn more about the various applications in which QIAGEN products may be used, go to the relevant section under the Applications and Insights hub.
To find a workflow to match your needs, complete with product recommendations, you can use our Workflow Configurator. This is a tool to help you design experiments and find the products you need.
Items you need most:
Safety Data Sheets (SDS)Search for the safety data sheet you need by country and product name or catalog number.
Certificates of AnalysisSearch for the certificate you need according to the lot number found on the kit box label.
Contact Technical ServiceFor more support, fill in and send the form.