Premium Service Agreements for QIAGEN Instruments

Maximize productivity and uptime with our Premium Service Agreement

Products

For up-to-date licensing information and product-specific disclaimers, see the respective QIAGEN kit or instrument handbook or user manual. QIAGEN kit or instrument handbooks and user manuals are available at www.qiagen.com or can be requested from QIAGEN Technical Services or your local distributor.

Features

  • Unlimited on-site instrument service visits
  • Next-business-day response time
  • Phone support 24/7 and dedicated exclusive phone line*
  • Up to two Preventive Maintenance/Inspection Service during the agreement period
  • Loaner instrument provided†
  • Full cost coverage for labor, travel and spare parts

Product Details

Receive fastest response time and extended phone support for your critical instruments from our highly skilled QIAGEN certified service team. Ensure the best performance at all times and maximize uptime.

* Extended phone support in NA and EMEA only. Extended phone hours in English only.
† Loaner instruments available only for select instruments.

Compare the benefits of QIAGEN Instrument Service Agreements.

Service Plans

EZ1, Premium Agreement

Cat. No. / ID:  9239959

On-site EZ1 Advanced or EZ1 Advanced XL instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Preventive Maintenance or Inspection Service during the Premium Agreement period.
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QIAxtractor/QIAcube HT, Premium Agreement

Cat. No. / ID:  9241770

On-site QIAcube HT instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Preventive Maintenance or Inspection Service during the Premium Agreement period.
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QIAcube Connect, Premium Agreement

Cat. No. / ID:  9245209

On-site QIAcube Connect instrument repair, including travel, labor and parts, for a period of 1 year. Response time of next business day. Includes 1 Preventive Maintenance or Inspection Service during the Premium Agreement period.
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QIAgility, Premium Agreement

Cat. No. / ID:  9241764

On-site QIAgility instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Preventive Maintenance or Inspection Service during the Premium Agreement period.
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BR Universal, Premium Agreement

Cat. No. / ID:  9239570

On-site BioRobot Universal instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Preventive Maintenance or Inspection Service during the Premium Agreement period.
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QS RGQ, Premium Agreement

Cat. No. / ID:  9242764

On-site QIAsymphony RGQ instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Preventive Maintenance or Inspection Service during the Premium Agreement period.
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QIAsymphony SP, Premium Agreement

Cat. No. / ID:  9241208

On-site QIAsymphony SP instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Preventive Maintenance or Inspection Service during the Premium Agreement period.
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QIAsymphony AS, Premium Agreement

Cat. No. / ID:  9244820

On-site QIAsymphony AS instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Preventive Maintenance or Inspection Service during the Premium Agreement period.
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RCS, Premium Agreement, 2PM, 1yr

Cat. No. / ID:  9241217

On-site Rapid Capture System instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes two Preventive Maintenance or Inspection Service during the Premium Agreement period.
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QIAstat-Dx Op Mod Premium Care Agrm

Cat. No. / ID:  9245304

Instrument repair service for the QIAstat-Dx Operational Module at regional repair center. Shipping, labor and parts costs included during the Premium Agreement period. Loaner instrument provided within 1–2 business days. Instrument repair turnaround time of 5–7 business days.
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QIAstat-Dx An Mod Premium Care Agrm

Cat. No. / ID:  9245305

Instrument repair service for the QIAstat-Dx Analytical Module at regionalrepair center. Shipping, labor and parts costs included during the PremiumAgreement period. Loaner instrument provided within 1–2 business days.Instrument repair turnaround time of 5–7 business days.
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EZ2 Connect, Premium Agreement

Cat. No. / ID:  9245571

On-site EZ2 Connect instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one preventive maintenance or inspection service during the Premium Agreement period.
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Resources

Safety Data Sheets (1)
Certificates of Analysis (1)