Products
For up-to-date licensing information and product-specific disclaimers, see the respective QIAGEN kit or instrument handbook or user manual. QIAGEN kit or instrument handbooks and user manuals are available at www.qiagen.com or can be requested from QIAGEN Technical Services or your local distributor.
Features
- Unlimited on-site instrument service visits
- Next-business-day response time
- Phone support 24/7 and dedicated exclusive phone line*
- Up to two Preventive Maintenance/Inspection Service during the agreement period
- Loaner instrument provided†
- Full cost coverage for labor, travel and spare parts
Product Details
Receive fastest response time and extended phone support for your critical instruments from our highly skilled QIAGEN certified service team. Ensure the best performance at all times and maximize uptime.
* Extended phone support in NA and EMEA only. Extended phone hours in English only.
† Loaner instruments available only for select instruments.
Compare the benefits of QIAGEN Instrument Service Agreements.
Service Plans
EZ1, Premium Agreement
Cat. No. / ID: 9239959
On-site EZ1 Advanced or EZ1 Advanced XL instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Preventive Maintenance or Inspection Service during the Premium Agreement period.
QIAxtractor/QIAcube HT, Premium Agreement
Cat. No. / ID: 9241770
On-site QIAcube HT instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Preventive Maintenance or Inspection Service during the Premium Agreement period.
GeneReader, Premium Agreement
Cat. No. / ID: 9243849
On-site GeneReader instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Preventive Maintenance or Inspection Service during the Premium Agreement period.
QIAcube Connect, Premium Agreement
Cat. No. / ID: 9245209
On-site QIAcube Connect instrument repair, including travel, labor and parts, for a period of 1 year. Response time of next business day. Includes 1 Preventive Maintenance or Inspection Service during the Premium Agreement period.
GR QIAcube, Premium Agreement
Cat. No. / ID: 9243848
On-site GeneRead QIAcube instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Preventive Maintenance or Inspection Service during the Premium Agreement period.
QIAgility, Premium Agreement
Cat. No. / ID: 9241764
On-site QIAgility instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Preventive Maintenance or Inspection Service during the Premium Agreement period.
BR Universal, Premium Agreement
Cat. No. / ID: 9239570
On-site BioRobot Universal instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Preventive Maintenance or Inspection Service during the Premium Agreement period.
QS RGQ, Premium Agreement
Cat. No. / ID: 9242764
On-site QIAsymphony RGQ instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Preventive Maintenance or Inspection Service during the Premium Agreement period.
QIAsymphony SP, Premium Agreement
Cat. No. / ID: 9241208
On-site QIAsymphony SP instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Preventive Maintenance or Inspection Service during the Premium Agreement period.
QIAsymphony AS, Premium Agreement
Cat. No. / ID: 9244820
On-site QIAsymphony AS instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Preventive Maintenance or Inspection Service during the Premium Agreement period.
RCS, Premium Agreement, 2PM, 1yr
Cat. No. / ID: 9241217
On-site Rapid Capture System instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes two Preventive Maintenance or Inspection Service during the Premium Agreement period.
QIAstat-Dx Op Mod Premium Care Agrm
Cat. No. / ID: 9245304
Instrument repair service for the QIAstat-Dx Operational Module at regional repair center. Shipping, labor and parts costs included during the Premium Agreement period. Loaner instrument provided within 1–2 business days. Instrument repair turnaround time of 5–7 business days.
QIAstat-Dx An Mod Premium Care Agrm
Cat. No. / ID: 9245305
Instrument repair service for the QIAstat-Dx Analytical Module at regionalrepair center. Shipping, labor and parts costs included during the PremiumAgreement period. Loaner instrument provided within 1–2 business days.Instrument repair turnaround time of 5–7 business days.
EZ2 Connect, Premium Agreement
Cat. No. / ID: 9245571
On-site EZ2 Connect instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one preventive maintenance or inspection service during the Premium Agreement period.
Resources
Safety Data Sheets (1)