Incomplete and damaged shipments

If a shipment is incomplete, please retain all shipping documents, containers, and packing materials, and notify our Customer Care department at 800-426-8157 as soon as possible (no later than five business days after receipt).

If a shipment is damaged, accept the shipment and retain all shipping documents, cartons, and packing materials for inspection. Make a note on the waybill of any visible damage at the time of receipt. Report the damage to our Customer Care department (800-426-8157) as soon as possible.

Once a shipment of the product you ordered has been released to the carrier, you become the owner of the goods and are responsible for claiming any damage.

Questions and requests for assistance should be directed to our Customer Care department (800-426-8157).

Related links that may help:

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