Ordering Support

Get quick answers or choose the support option that works best for you – fast online help or direct assistance by phone or email.

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Email support may be disrupted

Due to a Microsoft service outage, email communication with our Customer Care and Technical Support teams may be affected. You can still contact us through the My QIAGEN support request form. You'll need to log in or register first.

 

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  • Ask our AI Agent

    Use QIA Agent for quick troubleshooting or to get answers about products and orders. Get an instant response from our AI — no login required.

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Prefer direct contact?

Call or email us directly – all the contact details are below.

  • icon-bubbleCustomer Service Team

    To check on an existing order or submit an order

    Phone: 55-11-5079-4000

    Office hours — normal business hours are 8:00 a.m. – 5:30 p.m. Monday to Friday

    How to order: 
    atendimento.brasil@qiagen.com
    Online: www.qiagen.com/products

    Looking for a quicker way?
    Use the contact form.

  • icon-mailTechnical Service Team

    For technical questions about any of our products

    Free Tel: 08000 557 779
    Tel: 5079-4000
    Fax:     55-11-5079-4001

    We will get back to you as soon as possible.

    Looking for a quicker way?
    Use the contact form.

  • icon-find-usFind us

    Address:
    Av. Roque Petroni Júnior, 850 – 3º e 4º andares
    Jd das Acácias - São Paulo – SP | 04707-000| Brasil

  • OEM ordering support

    QIAGEN Hilden GmbH

    Email: oem-orders@qiagen.com

    Alicja Masztalerz
    Tel: +48717107512

    Katarzyna Hruszka
    Tel: +48717107546

    Business hours 8:00am – 4:00pm CET

    QIAGEN Beverly LLC

    Email: enzorders@qiagen.com

    Business hours 9:00am – 4:30pm EST

    QIAGEN LLC

    Email: OEMOrders-US@qiagen.com

    Business hours 9:00am – 7:00pm ET

Ordering FAQ

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