Ordering Support

Get support with your orders or find the purchasing channel that fits your specific needs

Need help ordering? Contact us directly

  • icon-bubbleCustomer Service Team

    To check on an existing order or submit an order

    Phone: 1 800 243 800
    Fax: 03 9840 9888

    Office hours — normal business hours are weekdays 8:30 a.m. – 5:30 p.m. (EST)

    Outside of our working hours, you can leave recorded messages for our immediate attention the following work day

    How to order: orders-au@qiagen.com
    Online: www.qiagen.com/products

    We will get back to you as soon as possible.

    During Victoria Public Holidays and Australian National Holidays, our warehouse will be closed. As a result, shipping will resume the following business day.

  • icon-mailTechnical Service Team

    For technical questions about any of our products

    Tel: 1800 243 066
    Fax: +61 3 9840 9888

    Looking for a quicker way? Use the contact form.

  • icon-find-usFind us

    Address:
    1894 Dandenong Road
    Clayton VIC 3168

  • OEM Customers
    Got a question about your OEM order?
    Just send us an email, and we’ll get back to you soon.

    OEM customer support:

Ordering FAQ

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