Return Authorization (RA) Numbers

RA numbers enable us to track your return and ensure appropriate credit to your account. To return goods, be ready to provide us with the following information:

  • Purchase order number
  • QIAGEN order reference number
  • Catalog number, description of product and quantity of the item being returned. 
  • Reason for return

Once we have this information, we can issue an RA number and send you instructions on how best to get the products back to QIAGEN. To request a return of QIAGEN products, email us at customercare-au@qiagen.com. For further details on our return policy, see our QIAGEN LLC Terms and Conditions.

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