Service Solutions

Instrument Service Agreements

Protect your instruments with QIAGEN Service Agreements. Our agreements are offered at various levels, so you can choose the one that best fits your needs and budget. Let our highly skilled QIAGEN certified service team keep your instrument maintained so you can reduce downtime and achieve your outcomes.

  • Maximize uptime and productivity
  • Receive priority support and service
  • Reduce the risk of non-compliance
  • Minimize disruption of laboratory workflow and optimize laboratory performance
Service Solutions

FAQs

What is the difference between a service agreement and a warranty?

QIAGEN Service Agreements provide value-added benefits and cover instrument issues beyond manufacturer defects.


What information do I need to provide when I contact the Technical Phone Support?

When contacting QIAGEN Technical Services regarding your instrument’s performance, it is highly recommended to have the following information ready: 

  • Instrument serial number
  • Sample type you use
  • Error code (if applicable)
  • Copy of log files 
  • Information about your service agreement or warrant.

 

How do I register my instrument in my My QIAGEN account?

We highly recommend you register your instrument in your My QIAGEN account for full access to your account and information about your instrument. If you don’t already have an account, visit My QIAGEN and register as a new user. You can then register your instrument by following the prompts. After registration, you will have 24/7 access to your account, orders, instrument information and more. You can also download product documentation, software updates and relevant content. 

 

How do I check if my QIAGEN instrument still has service coverage?

Your first point of contact is your QIAGEN Technical Service team. You can also log in to your My QIAGEN account and check your instrument details.

 

Are parts covered in service agreements?

Yes, parts are covered in your service agreement. Check your agreement for the exact coverage.

 

Will a service technician call me to confirm a service visit?

Yes, before every service visit, the technician assigned to your case will call you to confirm the service appointment.

 

Will I get a loaner if my instrument is sent to your repair center?

Loaner equipment is offered under certain service agreements and for select instruments. Loaner equipment is subject to availability. 

 

Is it possible to request a loaner if I am not under a service agreement with QIAGEN?

Yes, a loaner instrument can be requested for an additional fee. However, loaners are not available for all instruments.

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