Products
Features
- Unlimited repairs on-site or at our Regional Repair Center (RRC)
- Five-business-day on-site response time
- Technical phone support (standard business hours)
- Full cost coverage for parts, labor and travel
- One Planned Maintenance (PM) per agreement period
Product Details
Our Basic Service Agreements are designed to ensure that instruments perform reliably and according to manufacturer specifications. These agreements provide customers with expert service from highly trained engineers and service specialists, covering both maintenance and repair service needs.
Compare the benefits of QIAGEN Instrument Service Agreements.
Service Plans
Pyro Q48, Basic Agreement
Cat no. / ID. 9244444
Regional Repair Center (RRC) instrument repair including shipping, labor and parts, for a period of one year. Turnaround time of 7–10 business days. Includes one Planned Maintenance during the Basic Agreement period.
QIAquant 96, Basic Agreement
Cat no. / ID. 9245406
Regional Repair Center (RRC) instrument repair including shipping, labor and parts, for a period of one year. Turnaround time of 7–10 business days. Includes one Planned Maintenance during the Basic Agreement period.
QIAquant 384, Basic Agreement
Cat no. / ID. 9245407
Regional Repair Center (RRC) instrument repair including shipping, labor and parts, for a period of one year. Turnaround time of 7–10 business days. Includes one Planned Maintenance during the Basic Agreement period.
The QIAcuityDx, Basic Agreement is intended for in vitro diagnostic use in Europe.
RGQ, Basic Agreement
Cat no. / ID. 9243961
Regional Repair Center (RRC) instrument repair including shipping, labor and parts, for a period of one year. Turnaround time of 7–10 business days. Includes one Planned Maintenance during the Basic Agreement period.
Resources
Safety Data Sheets (1)
Certificates of Analysis (1)