.

.

.

.

How can we help?

Popular: Low A260/A230 RNA effects, Composition of buffer AE, New quote

Certificates of AnalysisEasily download quality-control data for your product.

Safety Data SheetsFind Safety Data Sheets (SDS) for all product components.

Order trackingCheck order status and monitor shipping updates. No login required.

Product FinderFind the right products for every stage of your experiment.

Request supportGet expert help and manage your support requests with ease.

Frequently asked questions

Ordering

Products

Quotation and sales

How can I receive a new quote or extend an expired quote?How can I contact my Account Manager?I cannot see my negotiated prices in the webshop. Where can I find them?My promo code is not working. What should I do?

Placing an order

Information for ordering How can I use my quote to place an order online?I registered at QIAGEN but can't place an order. What should I do?Annual purchase and bulk order contracts

Order tracking, shipping

How can I track my order in My QIAGEN?Shipping and delivery

Account and login

How do I sign up for My QIAGEN and link my customer number to my account?How can I create a My QIAGEN account?How do I change my login email address?What do I need to register for a My QIAGEN account?

Returns and refunds

Cancellation and Returns Policy Return Authorization (RA) Numbers Incomplete and damaged shipments

Terms and conditions

Terms and conditions Prices and terms Product use and sales conditions Bioinformatics terms and conditions

Browse all ordering FAQs

Instruments

Kits and reagents

Assay, array, panels, probes

Bioinformatics

QIAstat-Dx Analyzer 2.0

Can the QIAstat-Dx Analyzer 2.0 be connected to a HIS and LIS?Can the QIAstat-Dx Analyzer 2.0 be connected to a printer?How can we verify the QIAstat-Dx Panels?How can we separate/deinstall or pack/unpack the Analytical Module?

QIAcuity

Can I optimize a dPCR assay on the QIAcuity using gradient temperature?What are the storage conditions and expiry date of QIAcuity consumables?Can I use the QIAcuity Nanoplate in more than one runs?

QIAsymphony

What is the composition of elution buffers used in QIAsymphony DNA Investigator kits?What is elution Buffer ATE of the QIAsymphony DNA Investigator Kit?What is the part number for O-rings for QIAsymphony SP and AS instruments? How often should the O-rings be replaced?What are the expected yields of total RNA isolated with the QIAsymphony SP?

EZ2 Connect

Why are my DV200 values of my RNA sample so low?What are recommended stopping points in the procedure of the EZ2 AllPrep DNA/RNA FFPE Kit?Can I use the EZ2 AllPrep DNA/RNA FFPE kit to extract DNA/RNA from fresh frozen tissue?When should I use the standard vs. the fast protocol for the EZ2 RNA FFPE Kit?

QIAcube Connect

How can I load new protocols onto the QIAcube Connect?Can I program my own protocols for the QIAcube Connect?How can I get software updates for the QIAcube Connect?

Rotor-Gene Q

Is it possible to import a standard curve from a previous PCR run on the Rotor-Gene Q?What to do if there is a loss of communication for the Rotor-Gene Q?How many samples can be run in parallel with the Rotor-Gene Q real-time PCR instrument?What is the difference between probability and typicality in the Rotor-Gene ScreenClust HRM Software?

DNA

What is the composition of buffer AE?What is the composition of Buffer EB?Why is carrier RNA used during the isolation of gDNA from microdissected samples with the QIAamp DNA Micro Kit?How can I precipitate genomic DNA using isopropanol?

RNA

What are the effects of low A260/A230 ratios in RNA preparations on downstream applications?Why do I have to add beta-mercaptoethanol (beta-ME) to lysis Buffer RLT of the RNeasy Kits?How much RNA does a typical mammalian cell contain?How should I quantify RNA isolated with RNeasy Kits?

Plasmid

How do I know if my plasmid is a high- or low copy number type?What is the RNase A concentration and composition of Buffer P1?What is the composition of buffer TE?What is the white insoluble precipitate in my resuspended plasmid DNA pellet?

Enzymes

What is the difference between QIAGEN Protease and QIAGEN Proteinase K provided in various QIAamp Kits?What is the shelf-life for QIAGEN Proteinase K (cat. no. 19131, 19133)?What are the most commonly used protease inhibitors?

dPCR

What is the VPF (Volume Precision Factor)?dPCR results are in copies per microliter. How do I calculate host cell DNA contamination in femtogram per microliter?Can the new CRISPR PCR Assays be used for dPCR on the QIAcuity? Do you have data or a protocol?

qPCR

What negative controls are typically included in qPCR and/or qRT-PCR experiments?What is the delta Rn value?What is the standard curve method for qPCR assay data analysis? How is the standard curve method for qPCR assay data analysis performed?Why are my qPCR Ct values too high (> 35 or not detectable) in my qRT-PCR assay?

PCR

Why do I get smeared PCR products?How can I separate PCR fragments that are small and very close in size on an agarose gel?What is the maximum cDNA length that can be synthesized by QuantiTect Reverse Transcription Kit?

Ingenuity Pathway Analysis (IPA)

How can I manage users on IPA and CLC software licenses?Can I do an analysis with a list of genes only?How to view IPA projects your colleagues have shared with you.How to share data and projects with other IPA users.

CLC software

What are the license details for the CLC software I am using?Can I move my CLC software license to a different machine?What is a static license and what is a network license?Why can't I see my license details via myCLC?

More CLC soft FAQs

Human Gene Mutation Database (HGMD)

License Errors: What does the error message "The user's IP address(...) is not in the accepted IP range" mean.Where can I find more detailed information about HGMD Professional?Why does the description of a deletion not always match between the mutation description, the HGVS nomenclature, and the VCF format?How do you decide which reference cDNA to link to a gene entry in HGMD®?

OmicSoft Suite

OmicSoft Suite IT Requirements OmicSoft Software Downloads Library Install Oshell v12 on Ubuntu 24 for Cloud Computing AMIs OmicSoft Server v12 - Certificates Setup

More OmicSoft Suite FAQs

OmicSoft Lands

Differential Expression Match - Find experiments by similarity to your experiment or gene signature Differential expression bubble plot (OmicSoft Explorer)Land visualization of viral counts Introduction to TCGA Land Content

More OmicSoft Lands FAQs

Video tutorials & demosWatch educational videos and demos on how to use our products.

GeneGlobe training videosWatch guided tutorials on exploring content, designing assays and analyzing results in GeneGlobe.

Instructions for useStep-by-step procedures for optimal performance of our products.

Quality assuranceGlobally harmonized symbols for handling hazardous materials safely.

SoftwareDownload tools and documents for data analysis and instrument control.

Browse more resources

Get personalized support in My QIAGEN

Request support

Track orders

Download invoices

Get documents

Log in or create a My QIAGEN account to submit your support request.
Track your request status, message your support agent, upload files and more — all in one place.

Request support in My QIAGEN

Log in to stay up to date on your orders.
View order details, track shipping updates and manage everything from one dashboard.

Track orders in My QIAGEN

Log in to quickly find and download your invoices and billing documents from one place.

Download invoices in My QIAGEN

Find and download essential product documents, including Certificates of Analysis and Safety Data Sheets.
Log in to access everything related to your purchases.

Get documents in My QIAGEN

Browse support topics

Explore support topics to find all available resources.

Product & technical resources

Product & technical resources

Find FAQs, troubleshooting guides and tools for QIAGEN products. Resolve common issues by yourself or reach out to technical support if needed.

Browse product resources

Ordering information

Ordering information

Browse order tracking, shipping policies and return info. If you need help not covered in our FAQs, you can contact us directly.

View ordering information

Instrument service options

Instrument service options

Explore maintenance plans, training and service contracts for your instruments. Request a consultation if you need tailored support.

Explore service options

Still need help? Contact us

Reach out to our support teams by phone, email or contact form — whichever works best for you.

Technical Service

Find solutions for instruments, products, or workflows. Access expert support resources for troubleshooting.

Contact Technical Service

Customer Care

Need help with orders, accounts, or billing? Access tools and answers to manage your requests efficiently.

Contact Customer Care

More contacts

Looking for additional support? Connect with the right QIAGEN team to meet your specific needs.

Explore contacts

Country and Language

Follow Us

Contact Us

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.