Incomplete and damaged shipments

If a shipment is incomplete, please retain all shipping documents, containers, and packing materials, and notify our Customer Care department as soon as possible (no later than five business days after receipt).

If a shipment is damaged, accept the shipment and retain all shipping documents, cartons, and packing materials for inspection. Note on the delivery note any visible damage at time of receipt. Report the damage to our Customer Care department as soon as possible. Questions and requests for assistance should be directed to our Operations/Customer Care department.

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