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Full Service Agreements for QIAGEN Instruments

Protect your investment and achieve full cost control with our best value Full Service Agreement.

Products

Features

Unlimited instrument service, on-site or at our Regional Repair Center
Two-business-day on-site response time
Loaner instrument provided*
Full cost coverage for labor, travel and spare parts
Technical phone support (standard business hours)
One Planned Maintenance (PM) per agreement period

Product Details

Our Full Service Agreements are comprehensive service plans offering quicker response times, cost predictability and complete peace of mind. Our highly trained service specialists deliver expert support to help you maximize the performance and extend the life span of your QIAGEN instrument.

* Loaner instruments available only for select instruments in select countries.

Compare the benefits of QIAGEN Instrument Service Agreements

Service Plans

EZ1, Full Agreement

Cat no. / ID. 9237721

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one Planned Maintenance during the Full Agreement period.

EZ2 Connect Fx, Full Agreement

Cat no. / ID. 9245924

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one Planned Maintenance during the Full Agreement period.

EZ2 Connect MDx, Full Agreement

Cat no. / ID. 9245929

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one Planned Maintenance during the Full Agreement period.

MiSeq FGx, Full Agreement

Cat no. / ID. 9245684

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one Planned Maintenance during the Full Agreement period.

QIAamplifier, Full Agreement

Cat no. / ID. 9245375

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one Planned Maintenance during the Full Agreement period.

QIAcube Connect, Full Agreement

Cat no. / ID. 9245208

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one Planned Maintenance during the Full Agreement period.

QIAcuityDx, Full Agreement

Cat no. / ID. 9245981

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one Planned Maintenance during the Full Agreement period.

The QIAcuityDx, Full Agreement is intended for in vitro diagnostic use in Europe.

QIAgility, Full Agreement

Cat no. / ID. 9241763

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one Planned Maintenance during the Full Agreement period.

QIAquant 96, Full Agreement

Cat no. / ID. 9245380

Regional Repair Center (RRC) instrument repair including shipping, labor and parts, for a period of one year. Turnaround time of 7-10 business days. Includes one Planned Maintenance during the Full Agreement period.

QIAquant 384, Full Agreement

Cat no. / ID. 9245384

Regional Repair Center (RRC) instrument repair including shipping, labor and parts, for a period of one year. Turnaround time of 7-10 business days. Includes one Planned Maintenance during the Full Agreement period.

QIAstat-Dx Analyzer, Full Agreement

Cat no. / ID. 9245278

Regional Repair Center (RRC) instrument repair including shipping, labor and parts, for a period of one year. Turnaround time of 7-10 business days. Includes one Planned Maintenance during the Full Agreement period. Covers one Operational Module and one Analytical Module.

QIAstat-Dx Analyt Mod, Full Agreement

Cat no. / ID. 9245277

Regional Repair Center (RRC) instrument repair including shipping, labor and parts, for a period of one year. Turnaround time of 7-10 business days. Includes one Planned Maintenance during the Full Agreement period.

QIAstat-Dx Operat Mod, Full Agreement

Cat no. / ID. 9245261

Regional Repair Center (RRC) instrument repair including shipping, labor and parts, for a period of one year. Turnaround time of 7-10 business days. Includes one Planned Maintenance during the Full Agreement period. Covers one Operational Module.

QIAstat-Dx Rise, Full Agreement

Cat no. / ID. 9245730

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one Planned Maintenance during the Full Agreement period.

QIAstat-Dx Rise/AM Full Agreement

Cat no. / ID. 9245732

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one Planned Maintenance during the Full Agreement period.

QIAsymphony SP/AS, Full Agreement

Cat no. / ID. 9242507

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one Planned Maintenance during the Full Agreement period.

QIAsymphony SP, Full Agreement

Cat no. / ID. 9241207

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one Planned Maintenance during the Full Agreement period.

QIAsymphony AS, Full Agreement

Cat no. / ID. 9244819

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one Planned Maintenance during the Full Agreement period.

QIAxcel Connect, Full Agreement, Depot

Cat no. / ID. 9245754

Regional Repair Center (RRC) instrument repair including shipping, labor and parts, for a period of one year. Turnaround time of 7-10 business days. Includes one Planned Maintenance during the Full Agreement period.

QIAcuity Four Full Agreement

Cat no. / ID. 9245364

On-site QIAcuity Four instrument repair, including travel, labor, and parts, for a period of one year. Response time of two business days. Includes one preventive maintenance during the Full Agreement period.

QIAcuity One 2plex Full Agreement

Cat no. / ID. 9245362

On-site QIAcuity One 2plex instrument repair, including travel, labor, and parts, for a period of one year. Response time of two business days. Includes one preventive maintenance during the Full Agreement period.

QIAcuity One 5plex Full Agreement

Cat no. / ID. 9245363

On-site QIAcuity One 5plex instrument repair, including travel, labor, and parts, for a period of one year. Response time of two business days. Includes one preventive maintenance during the Full Agreement period.

QIAcuity Eight Full Agreement

Cat no. / ID. 9245365

On-site QIAcuity Eight instrument repair, including travel, labor, and parts, for a period of one year. Response time of two business days. Includes one preventive maintenance during the Full Agreement period.

EZ2 Connect, Full Agreement

Cat no. / ID. 9245570

On-site EZ2 Connect instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.

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