How do I perform the filter test?
When using the BioCalculator software, select Settings under File in the Instrument control panel window. In the new windows, click Check Filter in the new window and follow the on-screen prompts.
When using the ScreenGel software, log in to the ScreenGel software with an account with basic or advanced privilege. Select System Check under the Service environment. Select Filter Check and click Start.
Please send the filter test result to QIAGEN Technical Services for further assistance.