What do I do when the QIAcube plastic crash?
When the crash is outside the centrifuge, inspect for obstacles on the worktable and ensure consumables are loaded correctly as shown in the QIAcube loading chart.
When the crash is inside the centrifuge, check that the correct type of tubes are used and that the tube lids are folded correctly. Ensure the QIAshredder lid is removed.
Important: To prevent future issue, always thoroughly clean the QIAcube centrifuge as outlined in the QIAcube User Manual.
If the issue persists, please contact QIAGEN Technical Services.