Full Service Agreements for QIAGEN Instruments

Protect your investment and achieve full cost control with our best value Full Service Agreement

Features

  • Unlimited instrument service, on-site or at our Regional Repair Center
  • Two business day response time
  • Phone support 10/5 
  • One Preventive Maintenance/Inspection Service per agreement period
  • Loaner instrument provided
  • Full cost coverage for labor, travel and spare parts

Products

QIAcube Connect is designed to perform fully automated purification of nucleic acids and proteins in molecular biology applications. The system is intended for use by professional users trained in molecular biological techniques and the operation of QIAcube Connect. For up-to-date licensing information and product-specific disclaimers, see the respective QIAGEN kit or instrument handbook or user manual. QIAGEN kit or instrument handbooks and user manuals are available at www.qiagen.com or can be requested from QIAGEN Technical Services or your local distributor.

Product Details

Let our highly skilled QIAGEN certified service team help you get the most out of your instrument and increase its lifespan. Keep your instrument well maintained to achieve reliable, consistent results. 

 

Compare the benefits of QIAGEN Instrument Service Agreements

Service Plans

QIAstat-Dx, Analyt Mod Full Agreement

Cat. No. / ID: 9245277

Instrument repair service for the QIAstat-Dx Analytical Module at regional repair center. Shipping, labor and parts included during the Full Agreement period. Loaner instrument provided within 2–3 business days. Instrument repair turnaround time of 7–10 business days. Includes one on-site Preventive Maintenance or Inspection Service during the Full Agreement period.
Pyro Q96 ID, Full Agreement

Cat. No. / ID: 9241823

On-site PyroMark Q96 ID instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.
GR QIAcube, Full Agreement, no PM

Cat. No. / ID: 9244791

On-site GeneRead QIAcube instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days.
QIAxcel, Full Agreement, no PM

Cat. No. / ID: 9241199

Instrument repair service for the QIAxpert at regional repair center. Shipping, labor and parts costs included during the Full Agreement period. Loaner instrument provided within 2–3 business days. Instrument repair turnaround time of 7–10 business days.
RGQ 2plex, Full Agreement

Cat. No. / ID: 9244991

Instrument repair service for the Rotor-Gene Q 2plex at regional repair center. Shipping, labor and parts included during the Full Agreement period. Loaner instrument provided within 2–3 business days. Instrument repair turnaround time of 7–10 business days. Includes one on-site Preventive Maintenance or Inspection Service during the Full Agreement period.
QIAstat-Dx Analyzer 1.0 Full Agreement

Cat. No. / ID: 9245278

Instrument repair service for one Operational Module and one Analytical Module of the QIAstat-Dx at regional repair center. Shipping, labor and parts included during the Full Agreement period. Loaner instrument provided within 2–3 business days. Instrument repair turnaround time of 7–10 business days. Includes one on-site Preventive Maintenance or Inspection Service during the Full Agreement period.
RGQ, Full Agreement, no PM

Cat. No. / ID: 9241781

Instrument repair service for the Rotor-Gene Q at regional repair center. Shipping, labor and parts costs included during the Full Agreement period. Loaner instrument provided within 2–3 business days. Instrument repair turnaround time of 7–10 business days.
Pyro Q48, Full Agreement, no PM

Cat. No. / ID: 9244445

Instrument repair service for the PyroMark Q48 at regional repair center. Shipping, labor and parts costs included during the Full Agreement period. Loaner instrument provided within 2–3 business days. Instrument repair turnaround time of 7–10 business days.
QIAgility, Full Agreement

Cat. No. / ID: 9241763

On-site QIAgility instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one  Preventive Maintenance or Inspection Service during the Full Agreement period.
QIAxtractor/QIAcube HT, Full Agreement

Cat. No. / ID: 9241769

On-site QIAcube HT instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.
EZ1, Full Agreement

Cat. No. / ID: 9237721

On-site EZ1 Advanced or EZ1 Advanced XL instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.
QIAsymphony SP/AS, Full Agreement

Cat. No. / ID: 9242507

On-site QIAsymphony SP/AS instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.
RCS, Full Agreement

Cat. No. / ID: 9243231

On-site QIAsymphony RGQ instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.
QIAsymphony SP, Full Agreement

Cat. No. / ID: 9241207

On-site QIAsymphony SP instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.
GR QIAcube, Full Agreement

Cat. No. / ID: 9243846

On-site GeneRead QIAcube instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.
QIAsymphony AS, Full Agreement

Cat. No. / ID: 9244819

On-site QIAsymphony AS instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.
GeneReader, Full Agreement

Cat. No. / ID: 9243847

On-site GeneReader instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.
Pyro Q24, Full Agreement

Cat. No. / ID: 9241822

Instrument repair service for the PyroMark Q24 at regional repair center. Shipping, labor and parts included during the Full Agreement period. Loaner instrument provided within 2–3 business days. Instrument repair turnaround time of 7–10 business days. Includes one on-site Preventive Maintenance or Inspection Service during the Full Agreement period.
QIAcube Connect, Full Agreement

Cat. No. / ID: 9245208

On-site QIAcube Connect instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days.
RGQ MDx, Full Agreement

Cat. No. / ID: 9243665

Instrument repair service for the Rotor-Gene Q MDx at regional repair center. Shipping, labor and parts included during the Full Agreement period. Loaner instrument provided within 2–3 business days. Instrument repair turnaround time of 7–10 business days. Includes one on-site Preventive Maintenance or Inspection Service during the Full Agreement period.
QIAstat-Dx, Operat Mod Full Agreement

Cat. No. / ID: 9245261

Instrument repair service for the QIAstat-Dx Operational Module at regional repair center. Shipping, labor and parts included during the Full Agreement period. Loaner instrument provided within 2–3 business days. Instrument repair turnaround time of 7–10 business days. Includes one on-site Preventive Maintenance or Inspection Service during the Full Agreement period.
QIAxcel, Full Agreement

Cat. No. / ID: 9242699

Instrument repair service for the QIAxcel at regional repair center. Shipping, labor and parts included during the Full Agreement period. Loaner instrument provided within 2–3 business days. Instrument repair turnaround time of 7–10 business days. Includes one on-site Preventive Maintenance or Inspection Service during the Full Agreement period.
Pyro Q48, Full Agreement

Cat. No. / ID: 9244446

Instrument repair service for the PyroMark Q48 at regional repair center. Shipping, labor and parts included during the Full Agreement period. Loaner instrument provided within 2–3 business days. Instrument repair turnaround time of 7–10 business days. Includes one on-site Preventive Maintenance or Inspection Service during the Full Agreement period.
RGQ, Full Agreement

Cat. No. / ID: 9242698

Instrument repair service for the Rotor-Gene Q at regional repair center. Shipping, labor and parts included during the Full Agreement period. Loaner instrument provided within 2–3 business days. Instrument repair turnaround time of 7–10 business days. Includes one on-site Preventive Maintenance or Inspection Service during the Full Agreement period.
Pyro Q24, Full Agreement, no PM

Cat. No. / ID: 9244633

Instrument repair service for the PyroMark Q24 at regional repair center. Shipping, labor and parts costs included during the Full Agreement period. Loaner instrument provided within 2–3 business days. Instrument repair turnaround time of 7–10 business days.
HC2, Full Agreement, no PM

Cat. No. / ID: 9241218

Instrument repair service for the Hybrid Capture 2 System at regional repair center. Shipping, labor and parts costs included during the Full Agreement period. Loaner instrument provided within 2–3 business days. Instrument repair turnaround time of 7–10 business days.
HC2, Full Agreement

Cat. No. / ID: 9243556

Instrument repair service for the Hybrid Capture 2 System at regional repair center. Shipping, labor and parts included during the Full Agreement period. Loaner instrument provided within 2–3 business days. Instrument repair turnaround time of 7–10 business days. Includes one on-site Preventive Maintenance or Inspection Service during the Full Agreement period.
QIAsymphony SP/AS, Premium Agreement

Cat. No. / ID: 9242508

On-site QIAsymphony SP/AS instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Preventive Maintenance or Inspection Service during the Premium Agreement period..
QIAcube, Full Agreement

Cat. No. / ID: 9242700

1 year coverage of travel, labor, and spare parts. The instrument is repaired at the customer site with an onsite response time of 48 hours. The agreement includes a preventive maintenance/inspection visit.
EZ2 Connect, Full Agreement

Cat. No. / ID: 9245570

On-site EZ2 Connect instrument repair, including travel, labor and parts, for a period of one year. Response time of two business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.

Resources

Protocol Files (1)
These protocol files can only be used with QIAgility Operating Software version 4.17 and are not compatible with the new QIAgility Setup Manager Software.
QIAgility Setup Manager Software offers a complete solution for qPCR setup optimized for use with QIAGEN kits. Please click here to view the list of kits currently supported by the QIAgility Setup Manager Software.