For optimal instrument performance and enhanced coverage
Our extended warranties make ownership of laboratory instruments easy. A Warranty Extension Service Support Agreement gives you greater financial control and allows defined budgeting, meaning you won't be surprised by any unexpected service costs. In addition, you immediately benefit from enhanced coverage through service and support features not included in the standard warranty.
A Warranty Extension agreement extends your warranty period to 2 or 3 years. One preventive maintenance visit is included per year. Costs for service visits are fully covered including travel, labor, and repair parts, plus the cost of kits required for preventive maintenance. Different response times are available to suit your requirements: a Warranty Extension, Premium agreement (not available in all countries/areas; please contact your local QIAGEN representative for more information) provides a 24-hour (1 working day) response time; a Warranty Extension, Full agreement provides a 48-hour (2 working days) response time. We also provide you with comprehensive information about all service work performed, in accordance with GMP requirements.
Service Support Agreements initiated at purchase allow you to budget the complete cost of your system over a year or longer, giving greater financial control. Contact your local sales representative and choose your level of coverage.
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