Service & Support
Ensure success with QIAGEN Services
With QIAGEN Service Solutions, you partner with our highly skilled certified service team, who are committed to working with you to maximize your laboratory performance, increasing operational efficiencies. We strive to be a trusted partner to our customers, helping you ensure your lab staff is professionally trained, regulatory and compliance requirements are met and instrument productivity is enhanced. We can help you optimize your workflows, increase your instrument uptime and obtain certification through technical consultation, instrument service, and Lean methodologies.
Service AgreementsProtect your instruments with diverse service agreements from QIAGEN. Allow our service specialists to care for your instruments so you can make the most of them. Find the right agreement scope to match your needs.
QIAlab ConsultingLean methodology for enhanced efficiency. QIAlab Consulting experts can help you optimize your lab workflows for reliable results with improved efficiencies and increased turnaround while reducing cost and saving time.
Professional ServicesOptimize laboratory performance with diverse specific service offerings from QIAGEN that help ensure compliance and high productivity.
TrainingTo qualify and certify laboratory staff. Ensure your team is up to date and well trained to operate diverse systems in your lab.
One-Time ServicesQIAGEN One-Time Services offering includes a range of flexible services and solutions, on-demand to ensure your instrument is running smoothly.
Instrument IntegrationFacilitate automated systems. From proper installation to inspection, integration and qualification, ensure your instruments operate according to required specifications.
What does the instrument warranty cover?
Our warranty covers manufacturer defects and is limited to 12 months. See our Terms and Conditions for more information.
What is the start date and expiration date of the instrument warranty?
The warranty comes into effect immediately after installation and is valid for 12 months. For refurbished instruments, the warranty is valid for 6 months. Contact your sales representative to learn more about options to extend the warranty period.
How can I check if my QIAGEN instrument is still under warranty?
I have a question about service for my instrument. Whom should I contact?
Your first point of contact is your QIAGEN Technical Service team.
How do I contact Technical Service?
The Technical Service page lists the options for contacting your Technical Service Team.
Whom should I contact to schedule a Preventive Maintenance (PM) visit for my instrument?
You can email your local dispatch team or simply submit a request through our Service Solutions web form.
If I purchase a service agreement during the warranty period, which takes precedence?
Your service agreement takes precedence over the warranty in the first year, unless otherwise specified.
What are the differences among the various service agreements?
Visit the Service Agreement page for information about each service agreement. This page also provides a comparison table with an overview of the various agreement types