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Core Service Agreements for QIAGEN Instruments

For staying within budget while keeping your instrument maintained

Products

Features

One repair service visit, on-site or at our Regional Repair Center
One on-site Planned Maintenance (PM)
Five -business-day on-site response time
Technical phone support (standard business hours)
Cost coverage for labor, travel and spare parts included for one repair service and one PM
Ten-percent discount on additional repair visits during the agreement period

Product Details

Our Core Service Agreements offer a balanced and cost-effective solution for maintaining instrument performance and reliability. This choice is ideal for labs seeking dependable support without the cost of full-service plans.

Compare the benefits of QIAGEN Instrument Service Agreements

Service Plans

EZ1, Core Agreement

Cat no. / ID. 9245240

One on-site instrument repair, including travel, labor and parts, for a period of one year. Response time of 5 business days. Includes one Planned Maintenance during the Core Agreement period.

EZ2 Connect, Core Agreement

Cat no. / ID. 9245569

One on-site instrument repair, including travel, labor and parts, for a period of one year. Response time of 7-10 business days. Includes one Planned Maintenance during the Core Agreement period.

EZ2 Connect Fx, Core Agreement

Cat no. / ID. 9245922

One on-site instrument repair, including travel, labor and parts, for a period of one year. Response time of 5 business days. Includes one Planned Maintenance during the Core Agreement period.

EZ2 Connect MDx, Core Agreement

Cat no. / ID. 9245927

One on-site instrument repair, including travel, labor and parts, for a period of one year. Response time of 5 business days. Includes one Planned Maintenance during the Core Agreement period.

MiSeq FGx, Core Agreement

Cat no. / ID. 9245901

One on-site instrument repair, including travel, labor and parts, for a period of one year. Response time of 5 business days. Includes one Planned Maintenance during the Core Agreement period.

Pyro Q48, Core Agreement

Cat no. / ID. 9245255

One Regional Repair Center (RRC) instrument repair includes shipping, labor and parts, for a period of one year. Turnaround time of 7–10 business days. Includes one Planned Maintenance during the Core Agreement period.

QIAamplifier, Core Agreement

Cat no. / ID. 9245374

One on-site instrument repair, including travel, labor and parts, for a period of one year. Response time of 5 business days. Includes one Planned Maintenance during the Core Agreement period.

QIAcube Connect, Core Agreement

Cat no. / ID. 9245260

One on-site instrument repair, including travel, labor and parts, for a period of one year. Response time of 5 business days. Includes one Planned Maintenance during the Core Agreement period.

QIAcube HT, Core Agreement

Cat no. / ID. 9245244

One on-site instrument repair, including travel, labor and parts, for a period of one year. Response time of 5 business days. Includes one Planned Maintenance during the Core Agreement period.

QIAcuity One 2plex, Core Agreement

Cat no. / ID. 9245358

One on-site instrument repair, including travel, labor and parts, for a period of one year. Response time of 7-10 business days. Includes one Planned Maintenance during the Core Agreement period.

QIAcuity One 5plex, Core Agreement

Cat no. / ID. 9245359

One on-site instrument repair, including travel, labor and parts, for a period of one year. Response time of 7-10 business days. Includes one Planned Maintenance during the Core Agreement period.

QIAcuity Four, Core Agreement

Cat no. / ID. 9245360

One on-site instrument repair, including travel, labor and parts, for a period of one year. Response time of 7-10 business days. Includes one Planned Maintenance during the Core Agreement period.

QIAcuity Eight, Core Agreement

Cat no. / ID. 9245361

One on-site instrument repair, including travel, labor and parts, for a period of one year. Response time of 7–10 business days. Includes one Planned Maintenance during the Core Agreement period.

QIAcuityDx, Core Agreement

Cat no. / ID. 9245983

One on-site instrument repair, including travel, labor and parts, for a period of one year. Response time of 5 business days. Includes one Planned Maintenance during the Core Agreement period.

The QIAcuityDx, Core Agreement is intended for in vitro diagnostic use in Europe.

QIAgility, Core Agreement

Cat no. / ID. 9245243

One on-site instrument repair, including travel, labor and parts, for a period of one year. Response time of 5 business days. Includes one Planned Maintenance during the Core Agreement period.

QIAquant 96, Core Agreement

Cat no. / ID. 9245379

One Regional Repair Center (RRC) instrument repair includes shipping, labor and parts, for a period of one year. Turnaround time of 7–10 business days. Includes one Planned Maintenance during the Core Agreement period.

QIAquant 384, Core Agreement

Cat no. / ID. 9245383

One Regional Repair Center (RRC) instrument repair includes shipping, labor and parts, for a period of one year. Turnaround time of 7–10 business days. Includes one Planned Maintenance during the Core Agreement period.

RGQ, Core Agreement

Cat no. / ID. 9245253

One Regional Repair Center (RRC) instrument repair includes shipping, labor and parts, for a period of one year. Turnaround time of 7–10 business days. Includes one Planned Maintenance during the Core Agreement period.

QIAxcel Advanced, Core Agreement

Cat no. / ID. 9245252

One Regional Repair Center (RRC) instrument repair includes shipping, labor and parts, for a period of one year. Turnaround time of 7–10 business days. Includes one Planned Maintenance during the Core Agreement period.

QIAxcel Connect, Core Agreement, Depot

Cat no. / ID. 9245758

One Regional Repair Center (RRC) instrument repair includes shipping, labor and parts, for a period of one year. Turnaround time of 7–10 business days. Includes one Planned Maintenance during the Core Agreement period.

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