Core Service Agreements for QIAGEN Instruments

Stay within budget and keep your instrument maintained with our Core Service Agreement

Features

One repair service visit, on-site or at our Regional Repair Center
One on-site Preventive Maintenance (PM)/Inspection Service
Five business day response time
Technical phone support
Cost coverage for labor, travel and spare parts included for one repair service and one PM/Inspection Service
Ten-percent discount on additional repair visits during the agreement period

Useful Resources

QIAsphere User Manual The balanced 1+1 solution with the QIAGEN Core Service Agreement

Products

QIAcube Connect is designed to perform fully automated purification of nucleic acids and proteins in molecular biology applications. The system is intended for use by professional users trained in molecular biological techniques and the operation of QIAcube Connect. For up-to-date licensing information and product-specific disclaimers, see the respective QIAGEN kit or instrument handbook or user manual. QIAGEN kit or instrument handbooks and user manuals are available at www.qiagen.com or can be requested from QIAGEN Technical Services or your local distributor.

Product Details

Limit risks of costly repairs and maintain your instrument. Our smart service solution is for your non-routinely used instruments, so they are ready-to-go when you need them.

Compare the benefits of QIAGEN Instrument Service Agreements

Service Plans

RGQ, Core Agreement

Cat. No. / ID: 9245253

One-time Rotor-Gene Q instrument repair performed at a regional repair center including shipping, labor, and spare parts for a period of one year. Instrument repair turnaround time of 7–10 business days. Includes one on-site Preventive Maintenance or Inspection Service and a 10% discount on additional repair service during the Core Agreement period.

QIAgility, Core Agreement

Cat. No. / ID: 9245243

For the QIAgility, one on-site repair service and one on-site Preventive Maintenance or Inspection Service, including travel, labor and spare parts for a period of one year. Response time of five business days. Includes a 10% discount on additional repair service during the Core Agreement period.

QIAcube HT, Core Agreement

Cat. No. / ID: 9245244

For the QIAcube HT, one on-site repair service and one on-site Preventive Maintenance or Inspection Service, including travel, labor and spare parts for a period of one year. Response time of five business days. Includes a 10% discount on additional repair service during the Core Agreement period.

QIAcube, Core Agreement

Cat. No. / ID: 9245251

For the QIAcube, one on-site repair service and one on-site Preventive Maintenance or Inspection Service, including travel, labor and spare parts for a period of one year. Response time of five business days. Includes a 10% discount on additional repair service during the Core Agreement period.

QIAcube Connect, Core Agreement

Cat. No. / ID: 9245260

For the QIAcube Connect, one on-site repair service and one on-site Preventive Maintenance or Inspection Service, including travel, labor and spare parts for a period of one year. Response time of five business days. Includes a 10% discount on additional repair service during the Core Agreement period.

EZ1, Core Agreement

Cat. No. / ID: 9245240

For the EZ1, one on-site repair service and one on-site Preventive Maintenance or Inspection Service, including travel, labor and spare parts for a period of one year. Response time of five business days. Includes a 10% discount on additional repair service during the Core Agreement period.

QIAxcel Advanced, Core Agreement

Cat. No. / ID: 9245252

One-time QIAxcel Advanced instrument repair performed at a regional repair center including shipping, labor, and spare parts for a period of one year. Instrument repair turnaround time of 7–10 business days. Includes one on-site Preventive Maintenance or Inspection Service and a 10% discount on additional repair service during the Core Agreement period.

EZ2 Connect, Core Agreement

Cat. No. / ID: 9245569

One on-site EZ2 Connect instrument repair service and one Preventive Maintenance or Inspection Service, including travel, labor and parts, for a period of one year. Response time of five business days. Includes a 10% discount on additional repair visits during the Core Agreement period.

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