TB Management

Transplant

Infectious Disease

Oncology

Sexual & Reproductive Health

Sample Processing

Solutions for Laboratory-Developed Tests

Looking for a quick way to design experiments?
Looking for a quick way to design experiments?
Try the Workflow Configurator. A convenient tool to build experimental workflows and find products to match your needs.
Welcome to My QIAGEN
Dashboard
Account
Orders
Log Out

Basic Service Agreements for QIAGEN Instruments

For staying within budget while keeping your instrument maintained

Products

Features

  • Unlimited repairs on-site or at our Regional Repair Center (RRC)
  • Five-business-day on-site response time
  • Technical phone support (standard business hours)
  • Full cost coverage for parts, labor and travel
  • One Planned Maintenance (PM) per agreement period 

Product Details

Our Basic Service Agreements are designed to ensure that instruments perform reliably and according to manufacturer specifications. These agreements provide customers with expert service from highly trained engineers and service specialists, covering both maintenance and repair service needs.

Compare the benefits of QIAGEN Instrument Service Agreements.

Service Plans

EZ2 Connect Fx, Basic Agreement

Cat no. / ID.   9245923

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of five business days. Includes one Planned Maintenance during the Basic Agreement period.
Inquire

EZ2 Connect MDx, Basic Agreement

Cat no. / ID.   9245928

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of five business days. Includes one Planned Maintenance during the Basic Agreement period.
Inquire

MiSeq FGx, Basic Agreement

Cat no. / ID.   9245881

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of five business days. Includes one Planned Maintenance during the Basic Agreement period.
Inquire

QIAcuity One 2plex Basic Agreement

Cat no. / ID.   9245401

On-site QIAcuity One 2plex instrument repair, including travel, labor, and parts, for a period of one year. Response time of five business days. Includes one Preventive Maintenance or Inspection Service during the Basic Agreement period.
Inquire

QIAcuity One 5plex Basic Agreement

Cat no. / ID.   9245402

On-site QIAcuity One 5plex instrument repair, including travel, labor, and parts, for a period of one year. Response time of five business days. Includes one Preventive Maintenance or Inspection Service during the Basic Agreement period.
Inquire

QIAamplifier, Basic Agreement

Cat no. / ID.   9245405

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of five business days. Includes one Planned Maintenance during the Basic Agreement period.
Inquire

QIAsymphony SP, Basic Agreement

Cat no. / ID.   9241206

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of five business days. Includes one Planned Maintenance during the Basic Agreement period.
Inquire

QIAsymphony SP/AS, Basic Agreement

Cat no. / ID.   9242506

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of five business days. Includes one Planned Maintenance during the Basic Agreement period.
Inquire

QIAquant 96, Basic Agreement

Cat no. / ID.   9245406

Regional Repair Center (RRC) instrument repair including shipping, labor and parts, for a period of one year. Turnaround time of 7–10 business days.  Includes one Planned Maintenance during the Basic Agreement period.
Inquire

QIAquant 384, Basic Agreement

Cat no. / ID.   9245407

Regional Repair Center (RRC) instrument repair including shipping, labor and parts, for a period of one year. Turnaround time of 7–10 business days.  Includes one Planned Maintenance during the Basic Agreement period.
Inquire

QIAxcel Connect, Basic Agreement, Depot

Cat no. / ID.   9245756

Regional Repair Center (RRC) instrument repair including shipping, labor and parts, for a period of one year. Turnaround time of 7–10 business days.  Includes one Planned Maintenance during the Basic Agreement period.
Inquire

QIAxcel Connect, Basic Agreement

Cat no. / ID.   9245757

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of five business days. Includes one Planned Maintenance during the Basic Agreement period.
Inquire

QIAcuityDx, Basic Agreement

Cat no. / ID.   9245982

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of five business days. Includes one Planned Maintenance during the Basic Agreement period.
Inquire

Resources

Safety Data Sheets (1)
Safety Data Sheets
Certificates of Analysis (1)
Certificates of Analysis
Country and Language
Contact Us
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Sample to Insight
© QIAGEN 2013–25. All rights reserved
Trademarks & DisclaimersTerms & ConditionsPrivacyConsent ManagerAccessibilityCancellation and Returns