Ordering from QIAGEN AG

 

 

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Wie Sie bestellen können
im Online Shop: www.qiagen.com/shop
per E-Mail: orders-ch@qiagen.com
per Fax: 055-254-22-13
telefonisch: 055-254-22-11
per Post: QIAGEN AG
Garstligweg 8
8634 Hombrechtikon
Switzerland
Wie sie uns erreichen können
per E-Mail: customercare-ch@qiagen.com
per Fax: 055-254-22-13
telefonisch: 055-254-22-11
per Post: QIAGEN AG
Garstligweg 8
8634 Hombrechtikon
Switzerland
Öffnungszeiten: Die Geschäftszeiten sind Mo.–Fr. 09:00–17:00 Uhr
Außerhalb der Geschäftszeiten können Sie uns Ihre Bestellung
auf den Anrufbeantworter sprechen

Satisfaction guarantee
Information for ordering
Annual purchase and bulk order contracts
Shipping and delivery
Prices and terms
Incomplete and damaged shipments
Returns
Product use and sales conditions
Satisfaction guarantee 

Our satisfaction guarantee means that purchasing from QIAGEN is risk-free. If you are not entirely satisfied with the performance of any product simply contact our Technical Service department. They can answer any questions and, if you are still not satisfied, arrange a prompt refund or exchange* (see Returns).

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Information for ordering 

There is no minimum order requirement. Providing us with the following information will enable us to offer you even faster service:

  • Customer account number or name of principal investigator
  • Valid purchase order number
  • Billing address
  • Shipping address
  • Name and phone number of purchasing agent
  • Name and phone number of end user
  • Catalog number and description of product
  • Quantity and size of product

To confirm your telephone order in writing, the confirmation should be clearly marked "Confirmation — Do Not Duplicate".

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Annual purchase and bulk order contracts 

QIAGEN offers considerable savings to organizations purchasing QIAGEN products under an annual purchase contract. We also offer special quotations for any product required in bulk or large quantities.

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Shipping and delivery 

Available goods are shipped on the same day when the order is received before noon. Orders amounting to a net value of 1.000,-- CHF or more will be shipped without any additional shipping and handling costs except for delivery on dry ice and express delivery.

Shipping/handling and insurance charges are prepaid by QIAGEN and added to the invoice. Online orders at the QIAGEN webshop over a net value of 300.-- CHF are free of freight. For express and overnight shipments and dry ice deliveries, accessorial charges are invoiced. QIAGEN reserves the rights to change conditions for shipping and delivery charges.

Separate conditions apply to QIAGEN scientific instruments.* Please inquire for more information.

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Prices and terms 

Prices are quoted in Swiss Francs and are exlusive of VAT. Payment terms are net 30 days after date of the invoice. Prices are subject to change without notice. All orders are subject to final acceptance by QIAGEN AG at the prices in effect at the time of shipment, and are based QIAGEN AG's terms and conditions of sale.

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Incomplete and damaged shipments 

If a shipment is incomplete (part delivery excluded), please retain all shipping documents, containers, and packing materials, and notify QIAGEN AG (055-254-22-12) as soon as possible (no later than five business days after receipt).

If a shipment is damaged, retain all shipping documents, cartons, and packing materials for inspection. Report the damage to QIAGEN AG (055-254-22-12) as soon as possible.

Once a shipment of the product has been released to the carrier, the purchaser become the owner of the goods and is responsible for claiming any damage.

Questions and requests for assistance should be directed to QIAGEN AG.

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Returns 

Our satisfaction guarantee means that if you are not entirely satisfied with the performance of a QIAGEN product we will exchange or refund it. Simply call our Technical Service department at 055-254-22-12. They can answer any questions about the product and, if you are still not satisfied, arrange a prompt refund or exchange (see below).

Products ordered, shipped, or billed in error can be returned for exchange or credit. Returns cannot be accepted without prior authorization from QIAGEN AG.

If you are returning goods, please be ready to provide the following information:

  • Purchase order number
  • QIAGEN order reference number
  • Catalog number and description of product
  • Reason for return (so we can serve you better in the future)

Any feedback or suggestions regarding our return policy can be sent via fax or mail to QIAGEN AG, attention to the Office Manager.

Separate conditions apply to QIAGEN scientific instruments.* Please inquire for more information.

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Product use and sales conditions 

Product Warranty and Satisfaction Guarantee*

QIAGEN guarantees the performance of all products in the manner described in our product literature. The purchaser must determine the suitability of the product for its particular use. Should any product fail to perform satisfactorily due to any reason other than misuse, QIAGEN will replace it free of charge or refund the purchase price. We reserve the right to change, alter, or modify any product to enhance its performance and design. If a QIAGEN product does not meet your expectations, return it to us. We will credit your account or exchange the product — as you wish.

THE GUARANTEE STATED ABOVE IS IN LIEU OF ANY OTHER WARRANTY OR GUARANTEE, EXPRESSED OR IMPLIED, ARISING BY LAW OR OTHERWISE. QIAGEN MAKES NO OTHER WARRANTY OR GUARANTEE, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCE SHALL QIAGEN BE LIABLE FOR ANY DIRECT INCIDENTAL, SPECIAL, OR CONSEQUENTIAL LOSS, DAMAGE, OR EXPENSE DIRECTLY OR INDIRECTLY ARISING FROM THE USE OF THE PRODUCT, EVEN IF QIAGEN KNEW OF THE POSSIBILITY OF SUCH LOSS, DAMAGE, OR EXPENSE. All terms and conditions are subject to change without prior notice. For more information about the terms and conditions of sale, please review our invoices. A copy of our terms and conditions can be obtained from QIAGEN AG. If you have questions about product specifications or performance, call our Technical Service department at 055-254-22-12.

Product Use Limitations

Some QIAGEN products may be used in clinical diagnostic laboratory systems after the laboratory has validated their complete systems as required by CLIA ‘88 regulations in the US or equivalents in other countries. All due care and attention should be exercised in the handling of the products. We recommend all users of QIAGEN products to adhere to the NIH guidelines that have been developed for recombinant DNA experiments, or to other applicable guidelines.

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* All QIAGEN scientific instruments are backed by individual warranties. Please inquire for more information.


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General terms and conditions of sale appearing on the QIAGEN AG invoice
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