Ordering from QIAGEN Inc

 

 

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How to order
From online: www.qiagen.com/shop
By email:  customercare-ca@qiagen.com
By fax: 800-713-5951
By mail:  181 Bay Street, Suite 4400
Toronto, Ontario M5J 2T3
By phone: 800-572-9613 Outside of our working hours, you can
leave recorded messages for our immediate attention
the following work day
Office hours — opening hours are weekdays 8:30 a.m. – 6:00 p.m. (EST)

Satisfaction guarantee
Information for ordering
Charge your QIAGEN purchase
Annual purchase and bulk order contracts
Prices and terms
Shipping and delivery
Incomplete and damaged shipments
Returns
Return Authorization (RA) Numbers
Product use and sales conditions
Satisfaction guarantee 

Our satisfaction guarantee means that purchasing from QIAGEN is risk-free. If you are not entirely satisfied with the performance of any product simply call our Technical Service department. They can answer any questions and, if you are still not satisfied, arrange a prompt refund or exchange* (see Returns).

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Information for ordering 

There is no minimum order requirement. For faster service, please provide us with the following information:

  • Quantity Customer account number (if you have one)
  • Name of principal investigator
  • Valid purchase order number
  • Name and phone number of end user
  • Billing address
  • Shipping address
  • Name and phone number of purchasing agent
  • Catalog number and description of product
  • Quantity and size of product

To confirm your telephone order in writing, mark your confirmation clearly with "Confirmation — Do Not Duplicate" and send or fax it to us at the toll-free number. If your institution orders regularly, written confirmation of telephone orders is generally unnecessary.

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Charge your QIAGEN purchase 

QIAGEN accepts Visa, Mastercard, and American Express for shipment in Canada. To charge your next order or to find out more about the QIAGEN credit card policy, call 800-572-9613.

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Annual purchase and bulk order contracts 

QIAGEN offers considerable savings to organizations purchasing QIAGEN products under an annual purchase contract. We also offer special quotations for any product required in bulk or large quantities.

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Prices and terms 

Payment terms for purchases are net 30 days in Canadian dollars. Prices are quoted in Canadian dollars and are subject to change without notice. All orders are subject to final acceptance by QIAGEN Inc at the prices in effect at the time of shipment, and are based on QIAGEN Inc's Sales Terms and Conditions.

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Shipping and delivery 

3Orders are generally shipped on the same day when received before 3:30 p.m. EST. Shipping/handling and insurance charges are prepaid by QIAGEN and added to the invoice. QIAGEN reserves the rights to change conditions for shipping and delivery charges.

Orders within Ontario and Quebec are normally shipped via ground service, unless otherwise specified. Orders outside Ontario and Quebec are normally shipped via second-day service, unless otherwise specified. Shipping and delivery dates are estimated as accurately as possible at the time orders are placed. Shipments are F.O.B. Mississauga, Ontario.

Our online ordering shipping choices are Federal Express Overnight Priority (faster but most expensive) and Federal Express Overnight Standard. If you want to use another shipping company when ordering online, either enter your carrier number in the field provided or enter the details into the Comments field.

Separate conditions apply to QIAGEN scientific instruments.* Please inquire for more information.

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Incomplete and damaged shipments 

If a shipment is incomplete, please retain all shipping documents, containers, and packing materials, and notify our Customer Care department at 800-572-9613 as soon as possible (no later than five business days after receipt).

If a shipment is damaged, accept the shipment and retain all shipping documents, cartons, and packing materials for inspection. Make a note on the waybill of any visible damage at the time of receipt. Report the damage to our Customer Care department (800-572-9613) as soon as possible.

Once a shipment of the product you ordered has been released to the carrier, you become the owner of the goods and are responsible for claiming any damage.

Questions and requests for assistance should be directed to our Customer Care department (800-572-9613).

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Returns 

Our satisfaction guarantee means that if you are not entirely satisfied with the performance of a QIAGEN product we will exchange or refund it. Simply call our Technical Service department at 800-DNA-PREP (800-362-7737). They can answer any questions about the product. If you are still not satisfied, please ask for a Return Authorization (RA) Number (see below).

Products ordered, shipped, or billed in error can be returned for exchange or credit. Please contact our Customer Care department at 800-572-9613 for a Return Authorization (RA) Number (see below).

Separate conditions apply to QIAGEN scientific instruments.* Please inquire for more information.

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Return Authorization (RA) Numbers 

RA Numbers enable us to track your return and ensure appropriate credit to your account. To return goods, please be ready to provide us with the following information:

  • Purchase order number
  • QIAGEN order reference number
  • Catalog number and description of product
  • Reason for return (so that we can serve you better in the future)

We can then issue an RA Number and give you instructions on how best to get the products back to QIAGEN. Any feedback or suggestion regarding our return policy can be sent via email, fax, or mail to QIAGEN Inc, Attention: the General Manager.

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Product use and sales conditions 

Product Warranty and Satisfaction Guarantee*

QIAGEN guarantees the performance of all products in the manner described in our product literature. The purchaser must determine the suitability of the product for its particular use. Should any product fail to perform satisfactorily due to any reason other than misuse, QIAGEN will replace it free of charge or refund the purchase price. We reserve the right to change, alter, or modify any product to enhance its performance and design. If a QIAGEN product does not meet your expectations, return it to us. We will credit your account or exchange the product as you wish. See the Returns section for details. 

THE GUARANTEE STATED ABOVE IS IN LIEU OF ANY OTHER WARRANTY OR GUARANTEE, EXPRESSED OR IMPLIED, ARISING BY LAW OR OTHERWISE. QIAGEN MAKES NO OTHER WARRANTY OR GUARANTEE, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCE SHALL QIAGEN BE LIABLE FOR ANY DIRECT INCIDENTAL, SPECIAL, OR CONSEQUENTIAL LOSS, DAMAGE, OR EXPENSE DIRECTLY OR INDIRECTLY ARISING FROM THE USE OF THE PRODUCT, EVEN IF QIAGEN KNEW OF THE POSSIBILITY OF SUCH LOSS, DAMAGE, OR EXPENSE.

All terms and conditions are subject to change without prior notice. For more information about the terms and conditions of sale, please review our invoices. If you have questions about product specifications or performance, call our Technical Service department at 800-DNA-PREP (800-362-7737).

Product Use Limitations

Some QIAGEN products may be used in clinical diagnostic laboratory systems after the laboratory has validated their complete systems as required by the Minister of Health of Canada or the appropriate regulatory authorities in other countries. All due care and attention should be exercised in the handling of the products. We recommend all users of QIAGEN products to adhere to the NIH guidelines that have been developed for recombinant DNA experiments, or to other applicable guidelines.

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* All QIAGEN scientific instruments are backed by individual warranties. Please inquire for more information.

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General terms and conditions of sale of QIAGEN Inc appearing on our invoice
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