"Lean" the New Hire Onboarding Process for Healthcare Workers


Join Lean Consultant Mark Graban as he sets the stage for Lean in healthcare settings by outlining the benefits of reducing waste, streamlining value processes and continuous improvement. Curtis Chow will then discuss how Mercy Medical Center, Redding (MMCR), California, greatly improved tuberculosis (TB) screening of healthcare workers by including an interferon-gamma release assay, QuantiFERON-TB Gold test, in their Lean TB testing algorithm. 

At the conclusion of this program, participants will be able to: 

  • Identify the benefits of Lean in healthcare settings
  • Recognize waste, value stream problems and the importance of continuous improvement
  • Discuss time, resource, and cost benefits when adopting an IGRA for healthcare worker screening
  • Review and understand a suggested TB testing algorithm followed at MMCR

Curtis Chow, FNP, PA-C

Curtis Chow
Curtis Chow has been the occupational health practitioner at Mercy Medical Center, Redding, California for the past 7 years and is responsible for the hospital’s TB surveillance program. He has published on the topic of TB testing in healthcare workers both for NurseWeek and publications of the Association of Occupational Health Professionals in Healthcare. He received his undergraduate degrees in biology and anthropology at University of California, Irvine, his nursing degree at Yuba College and his FNP/PA-C at University of California, Davis.
Mark Graban

Mark Graban
Mark Graban is an internationally-recognized expert in the field of “Lean Healthcare,” and VP of Customer Success for KaiNexus. Mark independently consults for healthcare organizations and has written/co-authored  books, such as Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. He is founder, lead blogger and podcaster at LeanBlog.org. Mark earned an Industrial Engineering BS from Northwestern University, a Mechanical Engineering MS and an MBA from the MIT Sloan Leaders for Global Operations Program.