Welcome to QIAGEN support

Need immediate help? Look at our online support — 24 hours, every day of the week.

Online support

Get problems fixed - Now The Troubleshooting Guide helps you to overcome difficulties that you might encounter with a broad range of products.

Troubleshooting Guide

If you don’t find the answers you need from our online support, use this form to send us your inquiry.

“Any difficulties to submit the form?”

1.
About You
 
 
Posição
Posição*
 
 
 
Endereço de E-Mail*
Repeat E-Mail Address
 
 
 
2.
Type of Request*
3.
Are you reporting Patient Results?*
4.
Your inquiry
Reference Number
Enter case-releated reference number if applicable.
English support possible?
Support in English is faster.
Instrument Serial Number
For most efficient service on instrument queries, please enter instrument SN if it is available.
Catalog Number
For most efficient service on kit troubleshooting queries, please enter kit catalog number if it is available.
Lot number
For most efficient service on kit troubleshooting queries, please enter kit lot number if it is available.
Files
Please upload the relevant files like e.g. pictures, log-, or run files up tp 5 MB

Please make sure that the files you attach do not contain any personal data. It is not QIAGEN’s intention to process personal data of the patients when providing technical support. If personal data is provided QIAGEN will treat it as confidential and will take all necessary technical and organizational measures to protect the personal data in accordance with the applicable personal data protection laws.