Ordering from QIAGEN Benelux BV

 

 

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How to order
Online: www.qiagen.com/shop
By email: orders-bnl@qiagen.com
By fax: 0800 79611
By phone: 0800 79612
By mail: QIAGEN Benelux B.V.
Quellinstraat 49
2018 Antwerp
BELGIUM
How to contact us
By email: customercare-bnl@qiagen.com
By fax: 0800 79611
By phone: 0800 79612
By mail: QIAGEN Benelux B.V.
Quellinstraat 49
2018 Antwerpen
BELGIUM
Office hours: Normal business hours are 09:00 – 17:00, Monday to Friday (excluding holidays)
Outside of our working hours, you can leave recorded messages for our immediate
attention the following work day

Satisfaction guarantee
Information for ordering
Annual purchase and bulk order contracts
Prices and terms
Shipping and delivery
Incomplete and damaged shipments
Returns
Return Authorization (RA) Numbers
Product use and sales conditions
Satisfaction guarantee 

Our satisfaction guarantee means that purchasing from QIAGEN is risk-free. If you are not entirely satisfied with the performance of any product simply contact our Technical Service department. They can answer any questions and, if you are still not satisfied, arrange a prompt refund or exchange* (see Returns).

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Information for ordering 

There is no minimum order requirement. For fast and efficient service, please provide us with the following information:

  • Customer account number (if known)
  • Valid purchase order
  • Invoice address
  • Delivery address
  • Name and phone number of purchasing agent
  • Name and phone number of end user
  • Catalog number and description of product
  • Quantity and size of product

To confirm your telephone order in writing, mark your confirmation clearly with "Confirmation — Do Not Duplicate".

If your institution is a regular customer, or if you order online, written confirmation of telephone orders is generally not necessary.

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Annual purchase and bulk order contracts 

QIAGEN offers considerable savings to organizations purchasing QIAGEN products under an annual purchase contract. We also offer special quotations for any product required in bulk or large quantities.

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Prices and terms 

Payment terms for purchases are net 30 days. Prices are quoted in EURO and are subject to change without notice. Prices quoted are exclusive of VAT and delivery. A contribution in freight cost of 29,-- € excluding VAT will be added for orders less than 1000,-- €, excl VAT. Online orders at the QIAGEN webshop over a net value of 500,-- € are free of freight. For dry-ice shipments, 15,-- € excl VAT will be charged. All orders are subject to final acceptance by QIAGEN Benelux BV at the prices in effect at the time of shipment, and are based on the terms and conditions of sale appearing on the reverse side of QIAGEN Benelux BV’s standard invoice.

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Shipping and delivery 

Orders are generally shipped on the same day when received before 12:00 hours. Shipping and delivery dates are estimated as accurately as possible at the time orders are placed.

For express and overnight shipments and dry ice deliveries, accessorial charges are calculated. QIAGEN reserves the rights to change conditions for shipping and delivery charges.

Separate conditions apply to QIAGEN scientific instruments* and custom products such as siRNA, assays and oligos. Please inquire for more information.

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Incomplete and damaged shipments 

If a shipment is incomplete, please retain all shipping documents, containers, and packing materials, and notify our Customer Care department as soon as possible (no later than five business days after receipt).

If a shipment is damaged, accept the shipment and retain all shipping documents, cartons, and packing materials for inspection. Record on the delivery note any visible damage at the time of receipt. Report the damage to our Customer Care department as soon as possible.

Once a shipment of the product has been released to the carrier, the purchaser become the owner of the goods and is responsible for claiming any damage.

Questions and requests for assistance should be directed to our Customer Care department.

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Returns 

Our satisfaction guarantee means that if you are not entirely satisfied with the performance of a QIAGEN product we will exchange or refund it. Simply call our Customer Care department for a Return Authorization Number (see below).

Separate conditions apply to QIAGEN scientific instruments*, products shipped on dry ice, and custom products such as siRNA, assays and oligos. Please inquire for more information.

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Return Authorization Numbers 

Return Authorization Numbers enable us to track your return and ensure appropriate credit to your account. Returns cannot be accepted without prior issue of a Return Authorization Number from QIAGEN. If you are returning goods, please be ready to provide the following information:

  • Purchase order number
  • QIAGEN order reference number
  • Catalog number and description of product
  • Reason for return (to enable us to serve you better in the future)

We can then issue a Return Authorization Number and give you instructions on how best to get the products back to QIAGEN. Any feedback or suggestions regarding our return policy can be sent via fax or mail to QIAGEN for the attention of the Customer Care Manager.

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Product use and sales conditions 

Product Warranty and Satisfaction Guarantee*

QIAGEN guarantees the performance of all products in the manner described in our product literature. The purchaser must determine the suitability of the product for its particular use. Should any product fail to perform satisfactorily due to any reason other than misuse, QIAGEN will replace it free of charge or refund the purchase price. We reserve the right to change, alter, or modify any product to enhance its performance and design. If a QIAGEN product does not meet your expectations, return it to us. We will credit your account or exchange the product — as you wish.

Product Use Limitations

All due care and attention should be exercised in the handling of the products. We recommend all users of QIAGEN products to adhere to the official guidelines that have been developed for recombinant DNA experiments.

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* All QIAGEN scientific instruments are backed by individual warranties. Please inquire for more information.


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General terms and conditions of sale of QIAGEN Benelux BV


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