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Premium Service Agreements for QIAGEN Instruments

For maximizing productivity and uptime

Products

Features

Unlimited repairs on-site or at our Regional Repair Center (RRC)
Next business-day on-site response time
Phone support 24/7 and dedicated exclusive phone line*
One Planned Maintenance (PM) per agreement period
Loaner instrument provided^†
Full cost coverage for labor, travel and spare parts

Product Details

Our Premium Service Agreements are designed to deliver maximum uptime, rapid response and peace of mind for laboratories relying on critical instrumentation.

* In select countries. The 24/7 technical phone support is only in English outside normal business hours.
^† Loaner instruments available only for select instruments in select countries.

Compare the benefits of QIAGEN Instrument Service Agreements.

Service Plans

EZ1, Premium Agreement

Cat no. / ID. 9239959

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Planned Maintenance during the Premium Agreement period

EZ2 Connect, Premium Agreement

Cat no. / ID. 9245571

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Planned Maintenance during the Premium Agreement period

EZ2 Connect Fx, Premium Agreement

Cat no. / ID. 9245925

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Planned Maintenance during the Premium Agreement period

EZ2 Connect MDx, Premium Agreement

Cat no. / ID. 9245930

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Planned Maintenance during the Premium Agreement period

QIAcube Connect, Premium Agreement

Cat no. / ID. 9245209

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Planned Maintenance during the Premium Agreement period

QIAcube HT, Premium Agreement

Cat no. / ID. 9241770

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Planned Maintenance during the Premium Agreement period.

QIAcuity One 2plex, Premium Agreement

Cat no. / ID. 9245769

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Planned Maintenance during the Premium Agreement period

QIAcuity One 5plex, Premium Agreement

Cat no. / ID. 9245747

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Planned Maintenance during the Premium Agreement period

QIAcuity Four, Premium Agreement

Cat no. / ID. 9245366

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Planned Maintenance during the Premium Agreement period

QIAcuity Eight, Premium Agreement

Cat no. / ID. 9245367

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Planned Maintenance during the Premium Agreement period

QIAcuityDx, Premium Agreement

Cat no. / ID. 9245980

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Planned Maintenance during the Premium Agreement period

The QIAcuityDx, Premium Agreement is intended for in vitro diagnostic use in Europe.

QIAgility, Premium Agreement

Cat no. / ID. 9241764

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Planned Maintenance during the Premium Agreement period

QIAquant 96, Premium Agreement

Cat no. / ID. 9245381

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Planned Maintenance during the Premium Agreement period

QIAstat-Dx Analyt Mod, Premium Agreement

Cat no. / ID. 9245264

Regional Repair Center (RRC) instrument repair including shipping, labor and parts, for a period of one year. Turnaround time of 5-7 business days. Includes one Planned Maintenance during the Premium Agreement period. Covers one Analytical Module.

QIAstat-Dx Operat Mod, Premium Agreement

Cat no. / ID. 9245262

Regional Repair Center (RRC) instrument repair including shipping, labor and parts, for a period of one year. Turnaround time of 5-7 business days. Includes one Planned Maintenance during the Premium Agreement period. Covers one Operational Module.

QIAstat-Dx Rise/AM Premium Agreement

Cat no. / ID. 9245729

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Planned Maintenance during the Premium Agreement period.

QIAstat-Dx Rise, Premium Agreement

Cat no. / ID. 9245727

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Planned Maintenance during the Premium Agreement period

QIAsymphony SP/AS, Premium Agreement

Cat no. / ID. 9242508

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Planned Maintenance during the Premium Agreement period

QIAsymphony SP, Premium Agreement

Cat no. / ID. 9241208

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Planned Maintenance during the Premium Agreement period

QIAsymphony AS, Premium Agreement

Cat no. / ID. 9244820

On-site instrument repair, including travel, labor and parts, for a period of one year. Response time of next business day. Includes one Planned Maintenance during the Premium Agreement period

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