Service Solutions

Service & Support

Service Solutions

Ensure success with QIAGEN Services

With QIAGEN Service Solutions, you partner with our highly skilled certified service team, who are committed to working with you to maximize your laboratory performance, increasing operational efficiencies. We strive to be a trusted partner to our customers, helping you ensure your lab staff is professionally trained, regulatory and compliance requirements are met and instrument productivity is enhanced. We can help you optimize your workflows, increase your instrument uptime and obtain certification through technical consultation, instrument service, and Lean methodologies.

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Request a quote
Contact us to learn more about diverse QIAGEN service solutions.
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Request service
To request a specific service or repair, contact our service and support staff today.
Service Solutions Brochure
Take a look at our brochure for full overview of diverse QIAGEN service offerings.

FAQs

What does the instrument warranty cover?

Our warranty covers manufacturer defects and is limited to 12 months. See our Terms and Conditions for more information. 

 

What is the start date and expiration date of the instrument warranty?

The warranty comes into effect immediately after installation and is valid for 12 months. For refurbished instruments, the warranty is valid for 6 months. Contact your sales representative to learn more about options to extend the warranty period.

 

How can I check if my QIAGEN instrument is still under warranty?

Contact your QIAGEN Technical Service team. You can also log in to your My QIAGEN account and check your instrument details.

 

I have a question about service for my instrument. Whom should I contact?

Your first point of contact is your QIAGEN Technical Service team

 

How do I contact Technical Service? 

The Technical Service page lists the options for contacting your Technical Service Team. 

 

Whom should I contact to schedule a Preventive Maintenance (PM) visit for my instrument?

You can email your local dispatch team or simply submit a request through our Service Solutions web form

 

If I purchase a service agreement during the warranty period, which takes precedence? 

Your service agreement takes precedence over the warranty in the first year, unless otherwise specified.

 

What are the differences among the various service agreements? 

Visit the Service Agreement page for information about each service agreement. This page also provides a comparison table with an overview of the various agreement types 

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